Report a bug or ask for help

Open a support thread, pick the right category, link your screenshots and recordings, and use the confirm-or-dispute loop when we mark it resolved.

Steps

1. Sign in, then click the round Get help button in the corner of any page. It takes you straight to the new-thread form. You can also go to /support and click New thread. Support threads require an account: there are no anonymous tickets.
2. Write a one-line Subject that summarizes the problem.
3. Pick a Category: Something's broken, Confusing UI, Feature request, Question, Course content, or Other. Bugs go under Something's broken.
4. In Describe the issue, include the URL, what you clicked, what happened, and what you expected. The more specific, the faster the fix.
5. Screenshots and screen recordings cannot be uploaded into the thread yet, so host them where you can link them (creators can upload a screenshot or screen recording to their own media library) and paste the link into the description or a reply.
6. Click Open thread. Follow the conversation at /support: the Wanderlearn team replies both in-app and by email, and you can reply in the thread at any time.
7. When the team believes it is fixed, you get an email saying the report was marked resolved, with a link back to the thread. Open it and answer the question Did this fix your issue?
8. Click Yes, resolved if the fix worked: the thread then closes automatically 14 days after your confirmation. Click Still broken if it did not: the thread reopens immediately, its priority is bumped, and the team is alerted right away. Use the What's still happening? box to say what you are still seeing.

Video walkthrough